Chalets i Guatemala

"Good Wifi. The property was large, with three upstairs bedrooms, two bathrooms, downstairs kitchen and sitting areas as shown on Booking.Com. There was a parking space allocated for guests on the road."

When we arrived there was no heating. This was turned on virtually after we contacted the host, but then stopped working. This did not warm the property which is a big space and all tiled floors. There was also no hot water. The gateman was sent to fix the water but we had to call the host to get him back 3 times, as it was still not working. The gateman then said he was going to sleep and walked out on us leaving us with no hot water. We were told to wait 30 min and there would be hot water but we had no hot water in the evening or early morning. By 10.30 there was luke warm water. We used kettles of warm water to shower. We slept in our thermals, clothes plus gloves/scarves . The place is very poorly maintained with many fixtures broken, the property was also dirty especially the kitchen. There were only 4 mugs, one chipped and one with a hole in the side. Plates were covered in food and not washed. The cutlery was very dirty. No lights worked over the dining room table. Only one hand wash in the downstairs toilet, and one shampoo between the two bathrooms upstairs, the listing stated toiletries provided. Towels were dirty and stained, plus holes on bedding, chairs, and pillow cases. This is the worst place we have ever stayed at and IS NOT SUITABLE FOR A WINTER STAY. No fire lighter was left. The owner is virtual and sends a gateman so I am not sure the owner is aware of the state of the property. We reached out upon returning to the UK via Booking.com to put in a complaint and Booking.com confirmed the host wold not provide any compensation instead Booking.com apologised on behalf of the property.

"The location is great. I recommend getting there on a 4WD vehicle."

Nothing.

"Tudo perfeito, localizaçao, natureza, limpeza,.bom gosto... recomendo de olhos fechados!"

gostei de tudo!

"Kivalla paikalla Kalajärven alueella oleva mökki. Viihtyisä ja siisti. Mökissä oli kaikki tarpeellinen. Ihanat terassit mökin ympärillä."

Aucun.

"Such a magical place they have created. Highly luxurious would be an understatement. Great food lovely staff!"

Aucun.

"The service, the golf course and maintenance of the property was top tier"

Nothing, perhaps the driveway was too rough 😅

"ok so we loved the location is high up the mountain close to the famous Sid’s resturant. Views are amazing, super quiet and extremely safe"

Aucun.

"An incredible chalet — so cozy and thoughtfully designed. It’s perfectly located next to the lake and only a few minutes’ drive from the Vogel Ski Resort. Highly recommended!"

Aucun.

"Muy cómodo y muy limpio , camas cómodas y tenía suficientes utensilios de cocina , los desayunos muy ricos los felicito"

Aucun.

"The service, the golf course and maintenance of the property was top tier"

Nothing, perhaps the driveway was too rough 😅

"Hermoso lugar para descansar y pasar en familia. Muy cómoda y hermosas vistas. Lo único que no tenía cable como dice en el anuncio . Pero vale la pena la estancia."

Aucun.

"Everything worked. We were warm, we had everything we needed and communication with the host was smooth."

N/A.

"everything, the staff, the set up, lovely rooms. a great terrace where you are free to serve yourself, cook etc. best place I found on this island."

nothing

"L’accueille, le cadre, la tranquillité c'est ce que je recherchais, le besoin de se ressourcer de s’evader... Un vrai refuge. Même mon fils de 18 ans a aimé ce lieu."

Rien. J'ai tout aimé

"المكان جميل جدا ونظيف حقاً ، اصحاب المكان لطفاء ومتعاونون، قريب جدا من مركز المدينة، الشيئ الوحيد الذي لدي ملاحظة عليه انه لا يوجد تكييف، لكن طلبنا من اصحاب المنزل بتوفير مروحه وقاموا بتوفيرها على الفور .."

Aucun.

"Die Unterkunft war sehr gut gelegen und erreichbar. Parkmöglichkeiten waren ebenfalls in direkter Nähe. Die Ferienwohnung war gut ausgestattet und haben uns sehr willkommen und wohlgefühlt 🙂. Wir würden jederzeit wieder kommen 🥰🥰🥰"

Das einzige was es zu bemängeln gab, das keine Handtücher vorhanden waren. Es gab kein Hinweis das diese nicht mit inbegriffen ist bzw diese gegen Aufpreis erhältlich sind. Leider war es auch etwas staubig und einiges an vorhandene Geschirr sehr klebrig. Dafür gibt's es aber Hände was somit schnell behoben werden könnte. Das ist aber Kritisieren auf hohem Niveau......Wie gesagt es sind wirklich nur Kleinigkeiten. Dennoch würde diese Unterkunft jeden empfehlen.👍🙂

"Все було чудово!!! Дуже привітні господарі. Раджу цю садибу всім.👍"

Aucun.

"I liked everything about the property. It felt like a peaceful oasis away from the hectic life of the local area. The villas are well equipped for cooking which I managed to do quite happily. All the staff were particularly helpful, professional and pleasant in their approach. I have to mention Miss Erika, the property administrator who couldn’t do enough to make me feel welcomed and comfortable. Also, Maria would clean and tidy my villa so well, which always made my surroundings so pleasant. Even Digno, the security guy, was very helpful and carried my suitcases when I left. I was very happy with the price I paid to stay in this property."

Aucun.

"Amazing location. Small hut but so cosy and clean. Nice hot shower."

Nothing

"Le cadre... on ne s'attend pas du tout à être dans un havre de paix... vue l'adresse ou se situe l'hébergement. Une belle surprise !!!"

Le petit chemin qui mène jusqu'à l'hébergement est un peu difficile à emprunter. Surtout avec les bagages.

"It was near the big mall and all the supplies you need even if it’s far away from the airport."

The wifi sometimes doesn’t work. And just needed to have more kitchen ware other than that the place is amazing.

"Die Unterkunft war sehr gut gelegen und erreichbar. Parkmöglichkeiten waren ebenfalls in direkter Nähe. Die Ferienwohnung war gut ausgestattet und haben uns sehr willkommen und wohlgefühlt 🙂. Wir würden jederzeit wieder kommen 🥰🥰🥰"

Das einzige was es zu bemängeln gab, das keine Handtücher vorhanden waren. Es gab kein Hinweis das diese nicht mit inbegriffen ist bzw diese gegen Aufpreis erhältlich sind. Leider war es auch etwas staubig und einiges an vorhandene Geschirr sehr klebrig. Dafür gibt's es aber Hände was somit schnell behoben werden könnte. Das ist aber Kritisieren auf hohem Niveau......Wie gesagt es sind wirklich nur Kleinigkeiten. Dennoch würde diese Unterkunft jeden empfehlen.👍🙂

"Great place to stay when visiting Karakol. I have no hesitation recommending Kanym Guest Complex"

All good.

"Everything worked. We were warm, we had everything we needed and communication with the host was smooth."

N/A.

"Cozy and clean apartament, nice smart tv with browser.Beautiful Garden,Very responsive and friendly owner. Thank you :)"

Aucun.

"Kivalla paikalla Kalajärven alueella oleva mökki. Viihtyisä ja siisti. Mökissä oli kaikki tarpeellinen. Ihanat terassit mökin ympärillä."

Aucun.